Utility bills are mailed on the first day of each month and are always due on the 15th day of each month. If the 15th falls on a weekend or a holiday, payment is due no later than 8:00am on the next business day to be considered on time. Payments received after the 15th of the month are subject to a 10% penalty charge. Beginning October 1, 2019, the Village of Swanton will no longer mail Past Due notices. To check the status of your account 24/7, you may call 877-493-5091 or click here to log in to your account.
Unpaid bills may result in utility services being shut off. Shut offs will occur on the 2nd of the month following billing. If the 2nd falls on a weekend or holiday, shut offs will occur the next business day. Late payments must be received no later than 8:00 a.m. on the 2nd of the month to avoid disconnection of service that day. If the 2nd falls on the weekend or holiday, payments must be received by 8:00 a.m. the next business day to avoid disconnection of service that day. Water service will not be restored until payment in full, including the disconnection fee, is received at the Village Municipal Building.
Meters are read each month. Find the 2020 meter schedule here.
ACH Direct Payment: The Village of Swanton offers FREE automatic withdrawal of utility bills from your checking or savings account. Click here to download the ACH Direct Payment form. Complete the form, attach a copy of voided check or deposit slip, then drop off or mail information to the Village Municipal Office to begin having your bill automatically deducted from your checking/savings account on the due date every month.
Online Payments and Paperless Billing: You have the option to pay online, by text and receive email reminders when payment is due. Registration is not required to simply view or pay your bill, however, it is required for email reminders. A $2.95 transaction fee will be charged per payment via third-party processing.
Online Payment Highlights:
- View and pay your bill online anytime with credit card, debit card or e-check
- Make a one-time payment or register to gain access to all features
- Receive email notifications when your bill is ready, before the due date and when a payment is past due
- Sign up to receive text notifications about your bill…you can even pay by text!
Pay by Phone: If you would like 24-hour access to pay your utility bill by credit/debit card or e-check over the phone, please call 877-493-5091. A $1.90 transaction fee will be charged to pay with e-check; a $3.90 transaction fee will be charged to pay with credit/debit card. Fees charged via third-party processing.
Bill Pay: Processed through your bank. NOTE: A paper check MAY still be issued by your bank and mailed to the Village of Swanton Municipal Building – please allow extra time for mail delivery. The Village is not responsible for Bill Pays received after the due date.
Other Payment Options: You are also able to pay utility bills by cash, check or money-order.
- Utility Payment Box: Located on the east side of the building by the Police Station. Please do not use cash!
- In Person: Pay at 219 Chestnut Street – Monday through Friday 8am. – 4:30pm.
- Mail: Village of Swanton – 219 Chestnut Street – Swanton, OH 43588 Please do not mail cash!